Banking Services are prone to problems like any other sector. There could be faulty customer care, frauds, card issues, unauthorized transactions, and many more problems. State Bank of India has been very proactively working on smooth customer service and launches various innovative ways to register grievances.
To deal with customers concerns, SBI has introduced a host of facilities wherein the customers can register complaint to the bank authorities and get their issues resolved. Here are 5 ways thru which you can register your complaint.
1. SBI Customer Care Portal
The SBI Online customer care portal provides a platform for customers to register their complaints. The steps to register the complaint are as follows:
- Visit the official SBI Customer Complaint portal by following this link-https://crcf.sbi.co.in/ccf/
- Now, use the dropdown selector for selecting the type of complaint and click on the submit button
- Now, you’ll have to enter your Mobile number/Account Number followed by solving the captcha code
- After that, an OTP will be sent from your mobile number which you’ll have to enter and validate the OTP
- After successful validation of the OTP, you’ll be redirected to a form that you’ll have to fill with details like name, branch, type of complaint, message, etc.
- Now, click on the submit button and your complaint will be registered with the SBI, you’ll have to wait until your request had been processed.
2. Online Net Banking
- Log into the official SBI website onlinesbi.com
- Select the Customer Care Option.
- Choose the option “Online/ Offline Complaint Registration”.
- You will be greeted with several options of registering a complaint. There is an option to fill the online complaint form, an option to track the complaint, and an option for offline complaint form. Select the most appropriate option.
3. SMS ‘UNHAPPY’
SBI launched an SMS number wherein the unsatisfied customer could reach the bank official and register the specific complaint. The customers just have to SMS “UNHAPPY” to 8008202020. On receiving the SMS, the bank executive would give a call back on that number. The customer can register the complaint with this bank official and get redressal to the problem.
4. Call SBI Customer Care
Customers can speak directly with the SBI customer care executives at the toll-free numbers 1800 1234 or 1800 2100 to register their complaint against the banking facility or any service. There is an additional number 1800 425 3800 wherein the customers can seek help with their problems.
The above numbers are toll-free numbers but, if you can use a number for faster access to the customer care center then you can also use the SBI toll complaint number- 080-26599990.
For specialized reporting of the unauthorized electronic transaction from your card, you can use the following number to complain-
- 1800 11 1109
- 080 – 2659 9990
- 94491 12211
5. Visit the SBI Branch
The quickest way to have your problem solved is by visiting the nearest SBI branch. Just visit the branch in person with the required papers to prove your validity and talk out your grievance with the bank executive. The helpful bank officials would look into your query and try to resolve it in the shortest time interval.
You can find the complaint status online using the complaint number issued to you while you were registering for the complaint. You’ll have to enter the complaint number in the check status portal and follow the on-screen instructions to check your complaint status.
If SBI Bank is not listening to your complaint or they are not responding then you can surely escalate the issue to the RBI. RBI is the Banking regulation authority and also has an ombudsman officer who will look into your issue. You can register your complaint to RBI online.
You can escalate the issue to multiple levels of authority within SBI, by contacting the zonal office of RBI followed by the regional and then the headquarters. If you are still not satisfied then you can raise a complaint at RBI as well.
Yes, you can also write an email to the bank customer care, higher officials, etc. and your complaint will be still registered with the bank.