What is Banking Ombudsman? | How to File a Complaint

Customer of a bank may come across an issue that requires bank to solve it but when bank fails to solve issue of the person then the Bank Ombudsman is contacted. Banking Ombudsman is an independent entity appointed by the Reserve Bank of India to ensure that all the complaint to the bank is solved. The complaint can be regarding any services by the bank or any type of complaint related to the banking and its services.

How Banking Ombudsman Works?

Banking Ombudsman works on the complaint by the customer of the banks. The complaint is handled in different level the very basic level or the first level is bank branch complaint followed by Regional office complaint and then Zonal Office, at this point if your complaint still persists then you can contact the home branch which is last as per the bank is concerned.

After the bank level, you can contact the Bank Ombudsman of your region and file a complaint regarding the bank service by mentioning the A/C number and other details etc. Usually, it takes 30 Days to solve an issue by the bank if the 30 day period is reached and still your problem is not addressed you can directly reach the Bank Ombudsman.

When to Register the Complaint with Bank Ombudsman?

Reaching out to a Bank Ombudsman is very easy and requires you to fill a form but before getting your complaint to this level it is important for you to lodge a formal complaint with the bank also registering your complaint within one year is necessary.

How to Register Complaint with Banking Ombudsman?

To register a complaint with the Bank Ombudsman you need to follow the following steps-

  • Visit the official website of RBI Banking Ombudsman complaint
  • Two questions will be asked-
    1. Have you made a written complaint to the bank? Y/N
    2. If Yes, Whether 30 days are over forms the lodgement of complaint to the bank or not satisfied with Bank’s reply? Y/N
  • On answering the above question as Yes then you will be redirected to the complaint form filling step-1 where you have to mention the following details
    1. Bank name
    2. Account Number
    3. Compliant Name
    4. Mobile Number
  • After filing the details you will be redirected to the complaint form filling step-2, where you have to fill from also you can have a legal representative who can fill the form in behalf of you.
  • Click on save followed by Document upload, evidence, and bank reply documents.
  • Your issue will be resolved within 30 days of the complaint and Banking Ombudsman can contact you.

List of All the Banking Ombudsman in India-

S. No. Centre Name & Address of the Office of
Banking Ombudsman
Area of Operation
1. Ahmedabad Shri G J Raju
C/o Reserve Bank of India
La Gajjar Chambers, Ashram Road
Ahmedabad-380 009
STD Code: 079
Tel. No. 26582357/26586718
Fax No. 26583325
Email : [email protected]

Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu
2. Bengaluru Ms. C R Samyuktha
C/o Reserve Bank of India
10/3/8, Nrupathunga Road
Bengaluru -560 001
STD Code: 080
Tel. No. 22210771/22275629
Fax No. 22244047
Email : [email protected]

Karnataka
3. Bhopal Shri V K Nayak
C/o Reserve Bank of India
Hoshangabad Road
Post Box No. 32, Bhopal-462 011
STD Code: 0755
Tel. No. 2573772/2573776
Fax No. 2573779
Email : [email protected]

Madhya Pradesh
4. Bhubaneswar Shri S Behera
C/o Reserve Bank of India
Pt. Jawaharlal Nehru Marg
Bhubaneswar-751 001
STD Code: 0674
Tel. No. 2396207/2396008
Fax No. 2393906
Email : [email protected]

Odisha
5. Chandigarh Shri J L Negi
C/o Reserve Bank of India
4th Floor, Sector 17
Chandigarh
Tel. No. 0172 – 2721109
Fax No. 0172 – 2721880
Email : [email protected]

Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana.
6. Chennai Shri R. Lakshmi Kanth Rao
C/o Reserve Bank of India
Fort Glacis, Chennai 600 001
STD Code: 044
Tel No. 25395963 / 25395964
Fax No. 25395488
Email : [email protected]

Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands
7. Guwahati Shri A. R. Samal
C/o Reserve Bank of India
Station Road, Pan Bazar
Guwahati-781 001
STD Code: 0361
Tel.No.2542556/2540445
Fax No. 2540445
Email : [email protected]

Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura
8. Hyderabad Smt Reeny Ajit
C/o Reserve Bank of India
6-1-56, Secretariat Road
Saifabad, Hyderabad-500 004
STD Code: 040
Tel. No. 23210013/23243970
Fax No. 23210014
Email : [email protected]

Andhra Pradesh and Telangana
9. Jaipur Shri C D Srinivasan
C/o Reserve Bank of India,
Ram Bagh Circle,
Tonk Road, Post Box No. 12
Jaipur-302 004
STD Code: 0141
Tel. No. 2577931
Fax No. 2562220
Email : [email protected]

Rajasthan
10. Kanpur Shri D K Srivastava
C/o Reserve Bank of India
M. G. Road, Post Box No. 82
Kanpur-208 001
STD Code: 0512
Tel. No. 2306278/2303004
Fax No. 2305938
Email : [email protected]

Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)
11. Kolkata Smt. Reena Banerjee
C/o Reserve Bank of India
15, Netaji Subhash Road
Kolkata-700 001
STD Code: 033
Tel. No. 22304982
Fax No. 22305899
Email : [email protected]

West Bengal and Sikkim
12. Mumbai (I) Smt. Ranjana Sahajwala
C/o Reserve Bank of India
4th Floor, RBI Byculla Office Building,
Opp. Mumbai Central Railway Station,
Byculla, Mumbai-400 008
STD Code: 022
Tel No. 23022028
Fax : 23022024
Email : [email protected]

Districts of Mumbai, Mumbai Suburban and Thane
13. Mumbai (II) Shri P K Jena
C/o Reserve Bank of India,
4th Floor, RBI Byculla Office
Building, Opp. Mumbai Central
Railway Station, Byculla,
Mumbai-400 008
STD Code: 022
Telephone: 23028140
Fax : 23022024 
Email : [email protected]

Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane)
14. New Delhi (I) Smt. Anupam Sonal
C/o Reserve Bank of India,
Sansad Marg, New Delhi
STD Code: 011
Tel. No. 23725445/23710882
Fax No. 23725218
Email : [email protected]

Delhi
15. Patna Smt. Nandita Singh
C/o Reserve Bank of India
Patna-800 001
STD Code: 0612
Tel. No. 2322569/2323734
Fax No. 2320407
Email : [email protected]

Bihar
16. Thiruvananthapuram Shri H N Iyer
C/o Reserve Bank of India
Bakery Junction
Thiruvananthapuram-695 033
STD Code: 0471
Tel. No. 2332723/2323959
Fax No. 2321625
Email : [email protected]

Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region).
17. New Delhi (II) Shri R S Amar
C/o Reserve Bank of India
Sansad Marg, New Delhi
STD Code: 011
Tel. No. 23724856
Fax No. 23725218-19
Email : [email protected]

Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh
18. Dehradun Shri H S Khitaulia
C/o Reserve Bank of India
74/1 G.M.V.N. Building, 1st floor,
Rajpur Road,
Dehradun – 248 001
STD Code : 0135
Telephone : 2742003
Fax : 2742001
Email : [email protected]

Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)
19. Ranchi Smt Chandana Dasgupta
C/o Reserve Bank of India
4th Floor, Pragati Sadan,
RRDA Building,
Kutchery Road, Ranchi Jharkhand 834001
STD Code : 0651
Telephone : 2210512
Fax : 2210511
Email : [email protected]

Jharkhand
20. Raipur Shri. Keshab Korkora
C/o Reserve Bank of India
54/949, Shubhashish Parisar, Satya Prem Vihar
Mahadev Ghat Road, Sundar Nagar, Raipur- 492013
STD Code : 0771
Telephone: 2242566
Fax : 2242566
Email : [email protected]

Chhattisgarh
21. Jammu Shri P Shimrah
C/o Reserve Bank of India,
Rail Head Complex,
Jammu- 180012
STD Code : 0191
Telephone: 2477617
Fax : 2477219
Email: [email protected]

State of Jammu and Kashmir

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