Customer of a bank may come across an issue that requires bank to solve it but when bank fails to solve issue of the person then the Bank Ombudsman is contacted. Banking Ombudsman is an independent entity appointed by the Reserve Bank of India to ensure that all the complaint to the bank is solved. The complaint can be regarding any services by the bank or any type of complaint related to the banking and its services.
How Banking Ombudsman Works?
Banking Ombudsman works on the complaint by the customer of the banks. The complaint is handled in different level the very basic level or the first level is bank complaint followed by Regional office complaint and then Zonal Office, at this point if your complaint still persists then you can contact the home branch which is last as per the bank is concerned.
After the bank level, you can contact the Bank Ombudsman of your region and file a complaint regarding the bank service by mentioning the A/C number and other details etc. Usually, it takes 30 Days to solve an issue by the bank if the 30 day period is reached and still your problem is not addressed you can directly reach the Bank Ombudsman.
When to Register the Complaint with Bank Ombudsman?
Reaching out to a Bank Ombudsman is very easy and requires you to fill a form but before getting your complaint to this level it is important for you to lodge a formal complaint with the bank also registering your complaint within one year is necessary.
How to Register Complaint with Banking Ombudsman?
To register a complaint with the Bank Ombudsman you need to follow the following steps-
- Visit the official website of RBI Banking Ombudsman complaint
- Two questions will be asked-
- Have you made a written complaint to the bank? Y/N
- If Yes, Whether 30 days are over forms the lodgement of complaint to the bank or not satisfied with Bank’s reply? Y/N
- On answering the above question as Yes then you will be redirected to the complaint form filling step-1 where you have to mention the following details
- Bank name
- Account Number
- Compliant Name
- Mobile Number
- After filing the details you will be redirected to the complaint form filling step-2, where you have to fill from also you can have a legal representative who can fill the form in behalf of you.
- Click on save followed by Document upload, evidence, and bank reply documents.
- Your issue will be resolved within 30 days of the complaint and Banking Ombudsman can contact you.
List of All the Banking Ombudsman in India-
| S. No. | Centre |
Name & Address of the Office of Banking Ombudsman | Area of Operation |
|---|---|---|---|
| 1. | Ahmedabad |
Shri G J Raju C/o Reserve Bank of India La Gajjar Chambers, Ashram Road Ahmedabad-380 009 STD Code: 079 Tel. No. 26582357/26586718 Fax No. 26583325 Email : [email protected] | Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu |
| 2. | Bengaluru |
Ms. C R Samyuktha C/o Reserve Bank of India 10/3/8, Nrupathunga Road Bengaluru -560 001 STD Code: 080 Tel. No. 22210771/22275629 Fax No. 22244047 Email : [email protected] | Karnataka |
| 3. | Bhopal |
Shri V K Nayak C/o Reserve Bank of India Hoshangabad Road Post Box No. 32, Bhopal-462 011 STD Code: 0755 Tel. No. 2573772/2573776 Fax No. 2573779 Email : [email protected] | Madhya Pradesh |
| 4. | Bhubaneswar |
Shri S Behera C/o Reserve Bank of India Pt. Jawaharlal Nehru Marg Bhubaneswar-751 001 STD Code: 0674 Tel. No. 2396207/2396008 Fax No. 2393906 Email : [email protected] | Odisha |
| 5. | Chandigarh |
Shri J L Negi C/o Reserve Bank of India 4th Floor, Sector 17 Chandigarh Tel. No. 0172 – 2721109 Fax No. 0172 – 2721880 Email : [email protected] | Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana. |
| 6. | Chennai |
Shri R. Lakshmi Kanth Rao C/o Reserve Bank of India Fort Glacis, Chennai 600 001 STD Code: 044 Tel No. 25395963 / 25395964 Fax No. 25395488 Email : [email protected] | Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands |
| 7. | Guwahati |
Shri A. R. Samal C/o Reserve Bank of India Station Road, Pan Bazar Guwahati-781 001 STD Code: 0361 Tel.No.2542556/2540445 Fax No. 2540445 Email : [email protected] | Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura |
| 8. | Hyderabad |
Smt Reeny Ajit C/o Reserve Bank of India 6-1-56, Secretariat Road Saifabad, Hyderabad-500 004 STD Code: 040 Tel. No. 23210013/23243970 Fax No. 23210014 Email : [email protected] | Andhra Pradesh and Telangana |
| 9. | Jaipur |
Shri C D Srinivasan C/o Reserve Bank of India, Ram Bagh Circle, Tonk Road, Post Box No. 12 Jaipur-302 004 STD Code: 0141 Tel. No. 2577931 Fax No. 2562220 Email : [email protected] | Rajasthan |
| 10. | Kanpur |
Shri D K Srivastava C/o Reserve Bank of India M. G. Road, Post Box No. 82 Kanpur-208 001 STD Code: 0512 Tel. No. 2306278/2303004 Fax No. 2305938 Email : [email protected] | Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) |
| 11. | Kolkata |
Smt. Reena Banerjee C/o Reserve Bank of India 15, Netaji Subhash Road Kolkata-700 001 STD Code: 033 Tel. No. 22304982 Fax No. 22305899 Email : [email protected] | West Bengal and Sikkim |
| 12. | Mumbai (I) |
Smt. Ranjana Sahajwala C/o Reserve Bank of India 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008 STD Code: 022 Tel No. 23022028 Fax : 23022024 Email : [email protected] | Districts of Mumbai, Mumbai Suburban and Thane |
| 13. | Mumbai (II) |
Shri P K Jena C/o Reserve Bank of India, 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008 STD Code: 022 Telephone: 23028140 Fax : 23022024 Email : [email protected] | Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) |
| 14. | New Delhi (I) |
Smt. Anupam Sonal C/o Reserve Bank of India, Sansad Marg, New Delhi STD Code: 011 Tel. No. 23725445/23710882 Fax No. 23725218 Email : [email protected] | Delhi |
| 15. | Patna |
Smt. Nandita Singh C/o Reserve Bank of India Patna-800 001 STD Code: 0612 Tel. No. 2322569/2323734 Fax No. 2320407 Email : [email protected] | Bihar |
| 16. | Thiruvananthapuram |
Shri H N Iyer C/o Reserve Bank of India Bakery Junction Thiruvananthapuram-695 033 STD Code: 0471 Tel. No. 2332723/2323959 Fax No. 2321625 Email : [email protected] | Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region). |
| 17. | New Delhi (II) |
Shri R S Amar C/o Reserve Bank of India Sansad Marg, New Delhi STD Code: 011 Tel. No. 23724856 Fax No. 23725218-19 Email : [email protected] | Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh |
| 18. | Dehradun |
Shri H S Khitaulia C/o Reserve Bank of India 74/1 G.M.V.N. Building, 1st floor, Rajpur Road, Dehradun – 248 001 STD Code : 0135 Telephone : 2742003 Fax : 2742001 Email : [email protected] | Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) |
| 19. | Ranchi |
Smt Chandana Dasgupta C/o Reserve Bank of India 4th Floor, Pragati Sadan, RRDA Building, Kutchery Road, Ranchi Jharkhand 834001 STD Code : 0651 Telephone : 2210512 Fax : 2210511 Email : [email protected] | Jharkhand |
| 20. | Raipur |
Shri. Keshab Korkora C/o Reserve Bank of India 54/949, Shubhashish Parisar, Satya Prem Vihar Mahadev Ghat Road, Sundar Nagar, Raipur- 492013 STD Code : 0771 Telephone: 2242566 Fax : 2242566 Email : [email protected] | Chhattisgarh |
| 21. | Jammu |
Shri P Shimrah C/o Reserve Bank of India, Rail Head Complex, Jammu- 180012 STD Code : 0191 Telephone: 2477617 Fax : 2477219 Email: [email protected] | State of Jammu and Kashmir |
