Indian telecommunication sector has undergone a major transformation over the years and there are a lot of services that are added to the telecommunication sector.
One of the major services is internet and sim card services which are used by almost everyone. Now, India has launched its own 5G technology and soon will introduce trials on 6G technology.
In many metro cities like Delhi, Mumbai, Chennai, etc. we are already getting 5G services on our mobile phones or using broadband connections.
These are all the upsides of the Telecommunication sector of India however, there is some low side as well which is necessary to solve.
The Department of Telecommunication in India provides users who are facing difficulty with telecom operators in billing, charges, the charge imposed by the telecom company, etc. to file a complaint against the company.
This is done through a grievance redressal mechanism set up by the Department of Telecommunications to address all the complaint which is not being resolved by the Telecom operators.
In this article, we will discuss how to file a complaint against telecom Operators, using mail, phone numbers, web portals, etc.
How to File a Complaint Against Telecom Operator?
Department of Telecommunication Provides various means to resolve public grievances. Like every other ministry, the ministry also has grievance redressal mechanisms which are as follows-
By Visiting the Telecommunication Office
In case of any issue, you can register a complaint against the telecom operator with a written letter submitted to Sachar Bhawan located in Delhi.
If you are from Delhi, then you can submit your grievances by visiting the center and submitting your application form with detailed information about the complaint.
The address for submitting the grievances is Information & Facilitation Counter, Sanchar Bhawan, 20, Ashoka Road, New Delhi-110001.
The Department of Telecommunication provides the users with an email using which they can file a complaint.
You can write an email to the department of Telecommunication mentioning the issues faced by you and your issue will be redressed accordingly.
The email Id for the vigilance officer for communicating your issues is [email protected].
By Phone Number
You can register your complaint with the Department of Telecommunication by calling them. A representative will answer the queries for which you’ll have to dial the grievance Redressal number-011- 23221166,1063 (Toll-Free).
You can also file your complaint by faxing the details to the Grievance redressal, Department of Telecommunication on FAX No. 011- 23232244. It is an old method, however, it can be used by you to file a complaint.
BY Web Portal
You can file your complaint using the online web portal of the Department of Administrative Reforms and Public Grievances.
It is a separate department of the Government of India solely dedicated to handling public grievances. The following are the steps using which you can file your complaint in the public redressal portal-
- Visit the official website of the Department of Administrative Reforms and Public Grievances by following this link https://www.pgportal.gov.in/
- Now, click on the registration button followed by getting yourself registered by providing all your details like name, address, mobile number, email, etc.
- After registration is complete, you’ll have to login to your account using your login credentials
- After logging in, a dashboard will appear for which you’ll have to click on the Lodge Public Grievances
- Now, select the Telecommunication Department from the given option
- Now, you’ll have to provide issues that you are facing like mobile-related, landline related, etc.
- After that, select the state where you’ve faced this issue followed by entering the text description of your problem
- Now, attach any document of the file as a supporting document followed by clicking on the next button
- An OTP will be sent to your registered mobile number which you’ll have to enter
- After entering the OTP, you’ll have to enter the OTP and your complaint will be filed successfully
Issues that are not covered by the Redressal Mechanisms
The following are the issues that are not covered by the redressal mechanisms-
- Subjudice cases or any matter concerning judgment given by any court.
- Personal and family disputes.
- RTI matters.
- Anything that impacts upon the territorial integrity of the country or friendly relations with other countries.
No, you’ll first have to file a complaint with the Telecom Operator followed by the nodal offer of the telecom operator. If you are still not satisfied then you’ll have to escalate it further with the service provider itself. Now, if your issue is still not resolved then you can file a complaint against the service provider in the appellant authority i.e., in the Public Grievances portal.
The time limit provide to the service provider to resolve the issue is 3-7 days for the complaints filed with customer care and the nodal officer has to resolve the issue within 10 days from the date of filing the complaint.
In this case, you’ll have to file a complaint in consumer court. The service provider and you’ll have to appeal to the court for justice and if you win you’ll receive any compensation.