How to File a complaint against Ministries/Departments of Government of India?

Being the world’s largest democracy few systems keep checking the various system of the Government of India.

These checks help individuals to empower themselves and avoid any abuse by any official of the Government of India.

The government of India has a specific department dedicated to aiding people in this matter. The department is called The Department of Administrative Reforms & Public Grievances.

You can register your complaint about any inconvenience faced by you due to ignorance or intentional act by any officer of any department/ministry of the Government of India.

There are various ways you can complain to such an official or department/ministry. In this article, we will discuss how to file a complaint against Ministries/Departments of the Government of India.

How to File a Complaint against Ministries/departments of the Government of India?

You can follow these steps to file complaints against ministries/departments for the Government of India-

By Visiting the Common Service Center

You can register your complaint by visiting the Common Service Center of the Department of Administrative Reforms & Public Grievances. You can give a written complaint against any department of the Government and the redressal officer after receiving the complaint will forward it to the concerned authority. Also, you’ll be given a tracking number using which you can track your complaints as well.

By Post

You can write the complaint down and send it to the Department of Administrative Reforms and Public Grievances office.

There is no prescribed format, you can simply write the complaint down on a piece of paper or postcard and send it to the office.

Your complaint will be accepted and you’ll receive the post from the office conveying that they have accepted or further information is required post.  

Department of Administrative Reforms & Public Grievances Address

Department of Administrative Reforms and Public Grievances, 5th floor, Sardar Patel Bhavan, Sansad Marg, New Delhi – 110001

Website:: www.darpg.gov.in Tele fax : 23741006

By PG Portal

The easiest and fastest way to file a complaint is to register your complaint online. You can visit the PG portal online and file the complaint there. The following are the steps using which you can file the complaint-

• Visit the official website of the Department of Administrative Reforms and Public Grievances by following this link  https://www.pgportal.gov.in/
• Now, you’ll have to get yourself registered by providing your details like name, address, mobile number, email ID, etc.
• After completing the registration, login to your account using your login credentials
• After logging in, you’ll find your dashboard displayed and you’ll have to click on the Lodge Public Grievances
• Now, select the relevant department or ministry that you want to file the complaint against followed by selecting sub-departments
• Now, select the state where you’ve faced this issue from the dropdown
• You’ll have to describe the issue/complaint faced in a detailed format and appeal to the nodal office for resolving
• After that, attach the supporting documents or any receipt followed by clicking on the submit button
• After clicking on the submit button, you’ll have to enter the OTP received on your phone
• After successful verification of the OTP, your complaint will be registered and you’ll also receive a Complaint number using which your can track your complaint

FAQ